Every week Eden receive letters of satisfaction from customers throughout Kent & South East London. In fact people who choose Eden are often so pleased with their purchase and the unbeatable value for money, they do not hesitate to recommend us to family and friends. Have a look through a selection of testimonials we have received recently.
A good experience from start to finish. We were concerned how the new door would look but thanks to good advice and a quality installation, it looks great and we are very pleased. Highly recommended.
We were extremely impressed with all aspects of the company. At one point there was a slight problem due to the size of the door and window opening but they immediately responded and resolved the problem within a couple of days to a very high quality. We would definitely recommend them to others and in fact will be using them again
Good from start to finish. From first contact to fitting of windows. The showroom was still being fitted out.
Easily the most professional window company that I have dealt with, staff were all very knowledgable and well mannered. Very nice not to have to deal with the pester power experienced from other companies. A little bit more pricey than others but worth every penny. Would recommend.
Bi fold doors. We were shown the integral blinds and thought they looked great and so ordered them. Unfortunately they do not fit properly and we are waiting for replacements. The fitters were very honest and explained what was wrong and we look forward to having them in place and working.
All very good.
Good job. Would recommend.
Service was excellent throughout, from the minute we went into the showroom to the fitter putting in the door.
Very pleased with result and installers
Very pleased with outlet dealer
Personal service beyond compare we are more than delighted with out new conservatory!
Installer very courteous, professional & he cleared up well afterwards we are very pleased with the new door.
We are very pleased with the work that Eden Windows have recently carried out for us. This involved removal of a length of wall between kitchen and conservatory and fitting bifold doors. The two men arrived on time, carried out the work to a very high degree of professionalism and cleaned up afterwards. They were courteous throughout and readily answered any questions we had as the work was proceeding. I would unhesitatingly recommend Eden Windows to other people thinking of having work like this carried out in their home.
Good service, great result and fairly priced compared to other companies. Fitter went out of his way to help even after the job was finished.
Very please with the whole experience and they were Professional from start to finish in all aspects.
We are really happy with the result of our new conservatory, from the initial advisor to completion. The installers worked so hard and to a high quality. Our only ask would have been that the timing of the works had been correctly assessed. As there was much overrun, the installers were sent to other jobs leaving us with a project that took longer to complete with days when no further work undertaken. However, delighted with end result and well worth any issues. Much appreciated
A pleasure to deal with all staff at Eden Windows, would highly recommend. Overall experience was first class.
Very smooth process throughout and the finished installation is first class.
Eden Windows did an excellent job for me from beginning to end and delivered exactly what they said they would. The quality of the windows and doors is exceptional. The whole team is totally committed and the installers worked so hard, beginning the installation on Bank Holiday Monday! They were punctual, cheerful and respectful,leaving my house clean and tidy. I would not hesitate to recommend them and have already had so many positive comments. A brilliant experience! Thank you so much.
Friendly, professional service from start to finish
Excellence from beginning to end, nothing was too much trouble for them. Whenever I contacted Eden windows office who ever I spoke to they were polite, and if I asked questions they were well informed on the subject, or they would pass me to someone who could help in more detail. Every person I spoke to, or dealt with from the first contact, be it salesperson, surveyor or an office member or the installation fitters, the team effect shone through, their goal, polite perfection,
An excellent service from start to finish. The doors look beautiful and we are thoroughly enjoying the transformation to our home and garden. Thank you!
Brilliant will be having some more work in the future. I have recommended this company to my sister who is now having some work done. I'm sure she will be as happy as I'm with the finished products.
Would recommend the company as I already have done.
From original enquiry to the installation of our stable door the whole process has been handled very professionally and the quality of the door and standard of workmanship exemplary. Thank you.
Excellent product and sales approach + support. Very happy with final outcome internal communication could be improved.
All in all a very good job ( could be tidyer) better communications.
Very pleased with finished conservatory. Fitters, builders, and electrician were excellent.
We have had a conservatory built and recently completed. We are very happy with end product. All tradesmen (builders, fitters and electrician) were excellent, friendly, professional and great to work with. Would definitely recommend Eden windows.
We were delighted with our conservatory from Eden Windows. It looks fantastic !
Returning customer as we moved house. Eden windows selected as an excellent installer and after sales service. As before, installation excellent, clean and professional.
All members of staff were prompt and well mannered. They all new about their products and were well informed. The installers were polite and work was carried out on time.
Excellent job, first class company
Lee the fitter was very courteous and did a very professional job leaving the house clean and tidy and he took particular care in explaining the locking and unlocking mechanism for the door. Very pleased with the job.
Quality: only passing of the years will reveal how good this is, to my non expert eyes it seems good. Staff: I should like to take the opportunity of commending Jemma Ricketts the Installation Assistant with the unenviable task of coordinating the whole project; efficient, effective and timely.
Overall, my wife and I are very pleased with the quality of the products and with the fitters and their work. Apart from the first day, when nobody from the office rang to tell us what time the installers would arrive, everything went smoothly; Martin and Dave were punctual, carried out all of the work to a high standard and tidied up as they completed each job (two new windows and two new French Doors). Two small niggles:- It would have beeen very helpful if somebody had phoned on the first morning to let us know what time the fitters were aiming to get here. Why do the (white) windows and French Doors have to have a black plastic inner seal? It would look much nicer (in my opinion) if everything were in white.
We'll be back to replace the windows in the rest of the house in a year or so! Tim
The fitter worked very well with a minimum of fuss and to a high standard. The work was carried out in good time and the final result looks very good.
Paid deposit October 2015, work started 15th February and finished 15th April, so seemed a long process. Everyone I came in contact with were pleasant and helpful. The conservatory looks wonderful, I'm very pleased with the work. I have had very positive feedback from family and friends.
Subject:- Guardian Roof replacement plus two new windows ----------------- Arrived on agreed date and all work completed on schedule. The two installation staff ( Martin and Graham) were courteous and informative throughout the project. They were punctual and carried out their work in a professional and tidy manor and cleared material as the work progressed. The plasterer (John) also did an excellent job and was without doubt a credit to his trade. We our very pleased with this project and we have no hesitation in recommending them. Thank you Eden Windows. Regards Terry Wade
Very happy with the whole process and the finished product
Very good workmanship..the fitter is very friendly. reasonable price but good quality...
Excellent work 100%. I would recommend Eden Windows to everyone.
Excellent friendly service at great price, would definitely recommend!
Lee, the fitter is a one off. Totally competent at his work and a thorough gentleman. I cannot recommend Eden Windows highly enough. The original survey was professional but not in your face. This is because they know they have a great product and a great team to support that product. I will not use or be recommending any other window company other than Eden Windows.
Excellent service and quality from start to finish. Wouldn't hesitate to recommend Eden to anyone thinking of replacing their conservatory roof. Professional staff who left no trace (other than a fantastic new roof!).
Well done clean work
Good service, good installer, V.Happy.
Eden Windows provided excellent service and care. Installations went smoothly. Work force very professional.
We had a considerable amount of work done at our house. Eden's two fitters Paul and Lee arrived on time every day and treated the house with the uttermost respect. Their work was just impeccable and all I can say is Eden Windows should be so proud of having two men like themselves working for them. Overall would highly recommend them and the windows are of excellent quality and have transformed the appearance of the house. Definitely a ten out a ten all round
Excellent service, slight delay in getting installation date, probably due to weather putting other work behind schedule.
Quality of work very good, however lack of communication and co-ordination of workmen resulted in installation taking 6 weeks.
It was generally a pleasure to work with all concerned at Eden Windows. The quality of the product and the workmanship were exceptional. Sometimes deadlines/timetables slipped a bit, but overall we are delighted with our new conservatory and would gladly recommend Eden Windows to anyone.
Recommended by my brother, first class work through out, Paul looked after us at all time well done Eden.
Very pleased with the installation. Fitting went ahead on the agreed date. Well fitted. The windows make a great difference to the warmth of the house which I hope to see reflected in my energy bills.
Excellent service from start to finish. Fitter did a very good job, was clean tidy & polite. Very happy with product & service.
Have recommended Eden Windows to two other people one has agreed to have work done and the other is considering what they want.
Fantastic service and a brilliant job, so happy with my windows and doors, would definitely recommend to a friend. Staff were very polite and provided a brilliant service.
So happy with the completed job :) fitters and plasters done such an amazing job. The french doors and brickwork look fantastic.
Replacement of french doors and two windows - would use again and would recommend
Very good experience will defi use again
Pleasure to deal with everyone at Eden
Very pleased with the whole process. With the customer service and the workmen and of course the new Conservatory.
I took a risk using Eden Windows to replace my conservatory roof with a solid one. I didn't know anyone who had done this to their conservatory and I didn't know of anyone who had used them. I had a conservatory that I could not use in the summer because it was too hot but that has all changed now. The team that did the installation were brilliant. They got on with the job and didn't let up except for when they took their lunch break. The installation was completed before the summer began and I have been able to sit out there even on the hotest days and enjoy the room. I would thoroughly recommend having a replacement solid roof and I would recommend this company to do it. The quote was very good in comparison with another company I looked at. I have no regrets at all, other than I wish I had done it sooner.
Couldn't be more pleased with the service from start and to finish 100% professional would definitely use again and recommend to others.
Fitters worked very hard, were polite, friendly and professional.
The standard of installation and finishing, along the product quality was excellent plus the service. Poor communication at times from the office.
Remove old storm porch. Excellent work - fitter was professional very helpful and very clean/tidy.
staff all friendly & polite. Pleased with improvement/replacement of old conservatory. Finished to good standard. Couple of problems after install resolved efficiently.
Very good service from start to finish. The work team were very good and the finish excellent.
They did a very good job clean and efficient.
I wanted a quality building to replace an old cedar and glass conservatory. I liked being able to view the various options in the showroom and the helpful advice of the sales consultant. Whilst they had to work to the existing foundations which presented some technical questions there were no problems only solutions. I felt comfortable placing my order and as soon as the builders, installation team,plasterers and electrician got to work I knew I had made the right choice. I was impressed with all the staff I met and dealt with. They were all extremely competent and obviously took great pride in their work and I now have a conservatory at the top end of my expectations which has been much admired by my neighbours. Well done.
Also fitted windows in the past very pleased.
All of the staff - from our initial contact with Stewart Kelly at the Gillingham showroom , Richard the surveyor and Roger & Terry our fitters were all knowledgeable and provided a professional and friendly service. I would have no hesitation in recommending Eden Windows and will be using them again in the future.
We had a new front door fitted and a new glass conservatory roof, for both of these jobs, they turned up on time and the quality of their workmanship was excellent. Very please with the quality of the product but also really impressed with the quality of their workmanship. Definately recommend this company to friends.
Very pleased with the result. Whole project was stress free - for me anyway! Workmen polite and finished everything off beautifully.
Excellent work. Thank you so much for the good clean up you did for me.
Fantastic service would definitely use again and recommend.
Eden clearly have vast experience both with the product and tradesmen and we were very happy with the finished project After reviewing 20 companies it was the showroom that converted ideas into reality with Paul Kelly who must eat and sleep the products with vast knowledge assisting our bespoke product with a matching chill and bespoke gable end plus visiting our home to translate the ideas into reality over a few cups of coffee!
Very helpful, tidy and professional both Gary and the fitters.
Excellent service. Fitters were very polite and did an excellent job. Really pleased with the end result. Would use Eden Windows again in the future.
3 Weeks from visiting the showroom and all doors and windows have been fitted. Very pleased with the service, fitting and product. Would definitely recommend and use again without hesitation.
Very satisfied, have recommended them to my daughter.
We moved into our house in April 2014 one of its selling points was the open space between the large kitchen and conservatory. There were no doors between them, which I loved as the area was seamless. This was ok in the spring and summer last year.. but pretty cold this winter. I didnt want the floor to have a threshhold and I wanted the doors to fold right back to maintain the seamless view when doors were open. From start to finish nothing was too much trouble for all of the staff who helped me achieve exactly what I wanted. I am so happy with the overal result of my French doors I find I stand and admire them throughout the day,and so do visitors. So thank you to the whole team for all their patience and support and excellent workmanship will highly recommend Thank you
Very pleased installer a very good worker.
Pleased with product and installation.
Very professional installation company meet all our requirements.
Had front door installed. Did not return call when they said they would. Did not respond to email until phoned about it. Promised Saturday installation even after being advised of date we could not do. When questioned about installation date were told they don't do Saturdays, then changed story to every other Saturday, and couldn't do any of the ones we were available for.
Excellent workmanship hard working and punctual, flexible, quick to deal with problems (solving problems) and very good experience 10/10
Sometimes slow to respond to queries but otherwise very happy with the result
Our fitter, Paul, was an absolute gentleman who took great pride in his work. He was punctual, tidy, and completed the job within the specified time. There was very little upheaval during the fitting which I was pleasantly surprised by. The windows themselves look great and we are very happy with our dealings with Eden. Highly recommended.
Fantastic service from beginning to end, highly recommended.
Very pleased with the result and fitting.
Excellent job, good workmanship.
Finish was very neat.
Excellent Product and service. A very happy customer!
A new porch which exceeded our expectations. Martin and Graham where excellent in every way very professional could not have asked for better workmen. We would recommend Eden Windows to all our family and friends our neighbours have already commented on how nice it looks.
Fantastic piece of kit ( Door & frame ), super quality and the fitting left nothing to be desired !! The chap that fitted it was " Fantastic " ( keep him supplied with coffee + 2 sugars ).
Fantastic piece of kit ( Door & frame ), super quality and the fitting left nothing to be desired !! The chap that fitted it was " Fantastic " ( keep him supplied with coffee + 2 sugars ).
Excellent finish and great company, although did have to chase a couple of times but overall very good.
At the end of the job I was handed the questionnaire by the workman and had to fill it out in front of him therefore I felt disinclined to mark the job badly ( not that I needed to) If this wan't bad enough he stood next to me and virtually told me which box to fill in.Surely the questionnaire should be sent by post some time later so it can be filled out at leisure.
Very good installation, clean and efficient. Steady work not rushed, tidied and cleaned up when finished. Careful Workers.
We are really happy with the windows-the quality is very good. The fitters were friendly and polite and tided up well. The aftersales service was excellent-had a problem with one of the windows but it was fixed on the day we rang up about it. The only thing that could have been better is the communication and keeping us updated re our order from the office-we had to ring to find out when the fitting date would be and the windows took longer to come from the factory than we thought they would. Overall we would definitely recommend Eden Windows.
Very impressed with customer care and workmanship.
Completely satisfied with everything from start to finish.
Positive comments from family, friends and neighbours.
Great service ground work team were super
Good job well done, Thankyou.
Installation mishap, Tradesman damaged door. There was poor follow up on issue, I had to chase for information on rectification. Customer service could be improved.
We cannot fault the quality and workmanship. We are really happy with our new room. Eden were professional at all times and the communication was 10/10. Would recommend without hesitation.
Very pleased with Eden Windows. They gave us confidence that they would deliver to a high standard. There was minimal disruption whilst works were on-going, and we are very pleased with the conservatory.
Have dealt with company in the past and would definitely deal again. Good quality product at affordable price and polite staff and workman.
Eden Windows were one of a number of outlets/supplies we approached for French doors and a set of bifold doors. The initial contact with Mark and Stewart was very positive and reassuring, giving them a lead over the three other firms we asked for quotes. Eden's flexibility and interest in meeting our requirements were demonstrated in three areas: in product price; rearranging fitting at short notice; and making an adjustment to the bifold doors during fitting. All in all, one of the most professional traders/fitters I've dealt with. I'm delighted with a high quality product, supplied through excellent customer service, and wouldn't hesitate to recommend Eden Windows to friends and family.
Although there were some problems with the install of the windows and doors due to a failed Angle Iron and due to miss comunications between the sales person and the team, but this was sorted out very quickly and profesionally. There were some other problems but these were also fixed by the support team. I was very happy fitters and service engineers that visted to fit and resolve the issues with the windows and doors and went out of there way to make sure everything was done correctly.
Very bad internal communication
We were extremely pleased with the service we have received from Eden Windows from the initial sales call to the final installation. We would certainly recommend them and use them again ourselves.
Excellent product made in walnut aluminium.
Staff were friendly and polite. Overall quite satisfied with Eden Windows.
all excellent again.
Very happy with service, price, product and staff. except for electrician service.
Very Good company.
Very satisfied and design fits in very well with our property.
Excellent service and product, really pleased.
Can't fault eden windows and the team of workman they sent, done a brillaint job with our conservatory and all for a great price. Excellent attention to detail and always courteous.
All staff that we had dealings with were knowledgeable, friendly and very helpful. Would recommend to others due to quality of work, which was completed to high standard within the time frame
overall we are more than pleased with the end result , and would recommend Eden Windows to all my friends . All the tradesmen was first class and a credit to Eden Windows . Many thanks Stan Briggs
Overall experience was good but communication could be better during the works.
Very happy with the finished product.
Very impressed both with the quality of the conservatory which exceeded my expectation and the window fitters that installed it. Roger and Terry (installers) were professional in every way. They were on time everyday, very clean workers with an eye to detail that was to be admired. If I owned a glazing business I would employ them. I would recommend Eden Conservatories to anyone considering making a purchase
Excellent, really pleased.
Would recommend to anyone. VG service. No complaints.
The fitters were outstanding. Really good, very clean and tidy.
Windows look good and fitted well. The bay window interior window cill is spoilt a bit by strips of plastic covering joints.
I had a front door fitted, door quality is good but the job was let down by a poor fit on the sill parts showing very uneven sealer, and the thumbturn lock was supplied in matt silver not chrome, when it was changed it was replaced with a satin chrome, so i have had to get a chrome thumbturn myself to match the handle. I am not totaly satisfied with this job unlike previous jobs i have had done which i was happy with.
Fantastic! So impressed with quality of windows and door and amazing workmanship.
Fabulous service, great installers (Kirk & Kevin), great product - very happy customer.
Very considerate workmen.
Excellent installation team.
The service supplied was very good, but the more modern ides wer only discussed after the fitting had started to take place. As my garden faces south, I would have perhaps agreed to coated glass which darkened according to level of sunlight rather than having automatic curtains fitted. Price was never discussed as being of high importance. Since the fittings took place, three windows were replaced due to manufacturing errors and a couple of minor breakages discovered that canonly be attributable to the fitters used. R G G
or call us today on 01634 840999.
All content © Carbon Neutral Communities (t/a Eden Windows).