Every week Eden receive letters of satisfaction from customers throughout Kent & South East London. In fact people who choose Eden are often so pleased with their purchase and the unbeatable value for money, they do not hesitate to recommend us to family and friends. Have a look through a selection of testimonials we have received recently.
Communication rather sporadic. We didn't worry as we had previously had a conservatory installed. Would have been concerned if we'd been first time customers.
Very good workers efficient and tidy.
Quick and efficient service, pleased with product.
Eden windows Gillingham fitted both a Solidor front door with a side panel in glass and a set of internal patio doors. The quality of the products was excellent and the sales process very friendly and professional thanks Don. The fitters turned up on time were superb - friendly, and did an excellent job, thanks Rob and Mark. We will use again and would recommend them to friends.
An outstanding service all round sales, quality and installation - faultless
Excellent service with good products they have made a big difference.
Happy to recommend Eden Window and have done so.
Very knowledgeable at their job
We have a garden room added to the back of the house which is exactly as we imagined it to be. The project was well managed and we were kept in formed at every stage. All of the staff were excellent and I can not fault their work manors punctuality and expertise. The site was always left clean and tidy. In fact they were simply the best !! The overall experience of the company was also excellent from our first visit to to the show room to the completion of the project. I am now the happy and proud owner of a beautiful and much admired garden room. Thank you
As with the Bi-fold doors that Eden previously fitted - a first class job, completed by a friendly, hardworking team.
Great experience. Really nice guys, So obliging and professional. Workmanship, materials, design top notch. they resolved any minor issues I had to provide a really nice finished product. Nothing was too much trouble for them. Brilliant
Dear Director, I am writing on behalf of the membership of Rainham Christian Fellowship to give our thanks to your wonderful team at Eden Windows. We have recently had doors and windows installed in our church extension and the church members are very pleased with the installation and would also like to thank the fitters for being very neat and tidy. We only had one minor issue with a door handle and this is being replaced very soon. The whole process has been very smooth from start to finish. The Building committee and especially Neil Hamill would like to extend special thanks to Stewart, Ryan and Richard for being so very attentive and helpful with all our queries and questions during the process. We also want to thank Eden as a company for being so patient with us as we realise that the decision making process in the church is very slow, but we need a methodical process in order to ensure that we fully comply with the charities commission regulations. Thank you again to all your staff at Eden.
Very happy with the installation.
Eden Windows did a magnificent job on our extension. We are thrilled with the results. All work carried out was to a very high spec. and the various teams from the designing, building, electrical and plastering were exceptional. It was a pleasure having the workmen in our house during the build and we couldn’t fault their commitment and workmanship. I would highly recommend the company to anyone.
We can't recommend Eden too highly, Very professional, everyone took great care to get it right and took a real pride in their work. The price had gone up a lot since last year but the product is good, especially how you have refined the design of the glazing bars.
A very neat & tidy job at a fair price.
My project was French Doors, in aluminium. From the first contact, to the finished article, I was very happy. Knowledgeable, helpful, office staff, and good, skilled installers. I am one happy, satisfied customer. Colin Davis.
Excellent product excellent advice, given by professional friendly staff - very happy-
Pleased with outcome.
New front door was fitted today, it looks fantastic - makes a big change to the previous door that was there. All staff were professional and punctual.
Workmen were very polite and punctual-they had to work in terrible weather condition. They left everything tidy and consulted us at every point. A big thank you to Eden Windows we would certainly use them for other projects. We are left with a lovely bright extension room-great for plants and seed growing too .
Very pleased with the look of the front of the bungalow,unrecognisable
Very pleased with our front door, new porch + Conservatory. Highly recommend Eden Windows!!
Excellent service and beautiful finish
Thrilled with my replacement windows and also the brickwork that has been done. Definitely will recommend Eden windows to my family and friends The workmen were respectful and clean. They came at the time stated before hand. I had a patio door taken out and a window put in its place, the brickwork is amazing, matched perfectly. I also had all my windows replaced including bays. They worked around my elderly father in law with great respect. Thank you Eden Windows
Extremely friendly and a service that could not be faulted. Extremely well organised. Would definitely recommend Eden Windows to all my friends and family.
The salesman very good & staff at showroom were very helpful very very good showroom,my only comment would be the phone system is iffy but Could be because they are in a dip. Very punctual and friendly and clean workman
A good experience from start to finish. We were concerned how the new door would look but thanks to good advice and a quality installation, it looks great and we are very pleased. Highly recommended.
We were extremely impressed with all aspects of the company. At one point there was a slight problem due to the size of the door and window opening but they immediately responded and resolved the problem within a couple of days to a very high quality. We would definitely recommend them to others and in fact will be using them again
Good from start to finish. From first contact to fitting of windows. The showroom was still being fitted out.
Easily the most professional window company that I have dealt with, staff were all very knowledgable and well mannered. Very nice not to have to deal with the pester power experienced from other companies. A little bit more pricey than others but worth every penny. Would recommend.
Bi fold doors. We were shown the integral blinds and thought they looked great and so ordered them. Unfortunately they do not fit properly and we are waiting for replacements. The fitters were very honest and explained what was wrong and we look forward to having them in place and working.
All very good.
Good job. Would recommend.
Service was excellent throughout, from the minute we went into the showroom to the fitter putting in the door.
Very pleased with result and installers
Very pleased with outlet dealer
Personal service beyond compare we are more than delighted with out new conservatory!
Installer very courteous, professional & he cleared up well afterwards we are very pleased with the new door.
We are very pleased with the work that Eden Windows have recently carried out for us. This involved removal of a length of wall between kitchen and conservatory and fitting bifold doors. The two men arrived on time, carried out the work to a very high degree of professionalism and cleaned up afterwards. They were courteous throughout and readily answered any questions we had as the work was proceeding. I would unhesitatingly recommend Eden Windows to other people thinking of having work like this carried out in their home.
Good service, great result and fairly priced compared to other companies. Fitter went out of his way to help even after the job was finished.
Very please with the whole experience and they were Professional from start to finish in all aspects.
We are really happy with the result of our new conservatory, from the initial advisor to completion. The installers worked so hard and to a high quality. Our only ask would have been that the timing of the works had been correctly assessed. As there was much overrun, the installers were sent to other jobs leaving us with a project that took longer to complete with days when no further work undertaken. However, delighted with end result and well worth any issues. Much appreciated
A pleasure to deal with all staff at Eden Windows, would highly recommend. Overall experience was first class.
Very smooth process throughout and the finished installation is first class.
Eden Windows did an excellent job for me from beginning to end and delivered exactly what they said they would. The quality of the windows and doors is exceptional. The whole team is totally committed and the installers worked so hard, beginning the installation on Bank Holiday Monday! They were punctual, cheerful and respectful,leaving my house clean and tidy. I would not hesitate to recommend them and have already had so many positive comments. A brilliant experience! Thank you so much.
Friendly, professional service from start to finish
Excellence from beginning to end, nothing was too much trouble for them. Whenever I contacted Eden windows office who ever I spoke to they were polite, and if I asked questions they were well informed on the subject, or they would pass me to someone who could help in more detail. Every person I spoke to, or dealt with from the first contact, be it salesperson, surveyor or an office member or the installation fitters, the team effect shone through, their goal, polite perfection,
An excellent service from start to finish. The doors look beautiful and we are thoroughly enjoying the transformation to our home and garden. Thank you!
Brilliant will be having some more work in the future. I have recommended this company to my sister who is now having some work done. I'm sure she will be as happy as I'm with the finished products.
Would recommend the company as I already have done.
From original enquiry to the installation of our stable door the whole process has been handled very professionally and the quality of the door and standard of workmanship exemplary. Thank you.
Excellent product and sales approach + support. Very happy with final outcome internal communication could be improved.
All in all a very good job ( could be tidyer) better communications.
Very pleased with finished conservatory. Fitters, builders, and electrician were excellent.
We have had a conservatory built and recently completed. We are very happy with end product. All tradesmen (builders, fitters and electrician) were excellent, friendly, professional and great to work with. Would definitely recommend Eden windows.
We were delighted with our conservatory from Eden Windows. It looks fantastic !
Returning customer as we moved house. Eden windows selected as an excellent installer and after sales service. As before, installation excellent, clean and professional.
All members of staff were prompt and well mannered. They all new about their products and were well informed. The installers were polite and work was carried out on time.
Excellent job, first class company
Lee the fitter was very courteous and did a very professional job leaving the house clean and tidy and he took particular care in explaining the locking and unlocking mechanism for the door. Very pleased with the job.
Quality: only passing of the years will reveal how good this is, to my non expert eyes it seems good. Staff: I should like to take the opportunity of commending Jemma Ricketts the Installation Assistant with the unenviable task of coordinating the whole project; efficient, effective and timely.
Overall, my wife and I are very pleased with the quality of the products and with the fitters and their work. Apart from the first day, when nobody from the office rang to tell us what time the installers would arrive, everything went smoothly; Martin and Dave were punctual, carried out all of the work to a high standard and tidied up as they completed each job (two new windows and two new French Doors). Two small niggles:- It would have beeen very helpful if somebody had phoned on the first morning to let us know what time the fitters were aiming to get here. Why do the (white) windows and French Doors have to have a black plastic inner seal? It would look much nicer (in my opinion) if everything were in white.
We'll be back to replace the windows in the rest of the house in a year or so! Tim
The fitter worked very well with a minimum of fuss and to a high standard. The work was carried out in good time and the final result looks very good.
Paid deposit October 2015, work started 15th February and finished 15th April, so seemed a long process. Everyone I came in contact with were pleasant and helpful. The conservatory looks wonderful, I'm very pleased with the work. I have had very positive feedback from family and friends.
Subject:- Guardian Roof replacement plus two new windows ----------------- Arrived on agreed date and all work completed on schedule. The two installation staff ( Martin and Graham) were courteous and informative throughout the project. They were punctual and carried out their work in a professional and tidy manor and cleared material as the work progressed. The plasterer (John) also did an excellent job and was without doubt a credit to his trade. We our very pleased with this project and we have no hesitation in recommending them. Thank you Eden Windows. Regards Terry Wade
Very happy with the whole process and the finished product
Very good workmanship..the fitter is very friendly. reasonable price but good quality...
Excellent work 100%. I would recommend Eden Windows to everyone.
Excellent friendly service at great price, would definitely recommend!
Lee, the fitter is a one off. Totally competent at his work and a thorough gentleman. I cannot recommend Eden Windows highly enough. The original survey was professional but not in your face. This is because they know they have a great product and a great team to support that product. I will not use or be recommending any other window company other than Eden Windows.
Excellent service and quality from start to finish. Wouldn't hesitate to recommend Eden to anyone thinking of replacing their conservatory roof. Professional staff who left no trace (other than a fantastic new roof!).
Well done clean work
Good service, good installer, V.Happy.
Eden Windows provided excellent service and care. Installations went smoothly. Work force very professional.
We had a considerable amount of work done at our house. Eden's two fitters Paul and Lee arrived on time every day and treated the house with the uttermost respect. Their work was just impeccable and all I can say is Eden Windows should be so proud of having two men like themselves working for them. Overall would highly recommend them and the windows are of excellent quality and have transformed the appearance of the house. Definitely a ten out a ten all round
Excellent service, slight delay in getting installation date, probably due to weather putting other work behind schedule.
Quality of work very good, however lack of communication and co-ordination of workmen resulted in installation taking 6 weeks.
It was generally a pleasure to work with all concerned at Eden Windows. The quality of the product and the workmanship were exceptional. Sometimes deadlines/timetables slipped a bit, but overall we are delighted with our new conservatory and would gladly recommend Eden Windows to anyone.
Recommended by my brother, first class work through out, Paul looked after us at all time well done Eden.
Very pleased with the installation. Fitting went ahead on the agreed date. Well fitted. The windows make a great difference to the warmth of the house which I hope to see reflected in my energy bills.
Excellent service from start to finish. Fitter did a very good job, was clean tidy & polite. Very happy with product & service.
Have recommended Eden Windows to two other people one has agreed to have work done and the other is considering what they want.
Fantastic service and a brilliant job, so happy with my windows and doors, would definitely recommend to a friend. Staff were very polite and provided a brilliant service.
So happy with the completed job :) fitters and plasters done such an amazing job. The french doors and brickwork look fantastic.
Replacement of french doors and two windows - would use again and would recommend
Very good experience will defi use again
Pleasure to deal with everyone at Eden
Very pleased with the whole process. With the customer service and the workmen and of course the new Conservatory.
I took a risk using Eden Windows to replace my conservatory roof with a solid one. I didn't know anyone who had done this to their conservatory and I didn't know of anyone who had used them. I had a conservatory that I could not use in the summer because it was too hot but that has all changed now. The team that did the installation were brilliant. They got on with the job and didn't let up except for when they took their lunch break. The installation was completed before the summer began and I have been able to sit out there even on the hotest days and enjoy the room. I would thoroughly recommend having a replacement solid roof and I would recommend this company to do it. The quote was very good in comparison with another company I looked at. I have no regrets at all, other than I wish I had done it sooner.
Couldn't be more pleased with the service from start and to finish 100% professional would definitely use again and recommend to others.
Fitters worked very hard, were polite, friendly and professional.
The standard of installation and finishing, along the product quality was excellent plus the service. Poor communication at times from the office.
Remove old storm porch. Excellent work - fitter was professional very helpful and very clean/tidy.
staff all friendly & polite. Pleased with improvement/replacement of old conservatory. Finished to good standard. Couple of problems after install resolved efficiently.
Very good service from start to finish. The work team were very good and the finish excellent.
They did a very good job clean and efficient.
I wanted a quality building to replace an old cedar and glass conservatory. I liked being able to view the various options in the showroom and the helpful advice of the sales consultant. Whilst they had to work to the existing foundations which presented some technical questions there were no problems only solutions. I felt comfortable placing my order and as soon as the builders, installation team,plasterers and electrician got to work I knew I had made the right choice. I was impressed with all the staff I met and dealt with. They were all extremely competent and obviously took great pride in their work and I now have a conservatory at the top end of my expectations which has been much admired by my neighbours. Well done.
Also fitted windows in the past very pleased.
All of the staff - from our initial contact with Stewart Kelly at the Gillingham showroom , Richard the surveyor and Roger & Terry our fitters were all knowledgeable and provided a professional and friendly service. I would have no hesitation in recommending Eden Windows and will be using them again in the future.
We had a new front door fitted and a new glass conservatory roof, for both of these jobs, they turned up on time and the quality of their workmanship was excellent. Very please with the quality of the product but also really impressed with the quality of their workmanship. Definately recommend this company to friends.
Very pleased with the result. Whole project was stress free - for me anyway! Workmen polite and finished everything off beautifully.
Excellent work. Thank you so much for the good clean up you did for me.
Fantastic service would definitely use again and recommend.
Eden clearly have vast experience both with the product and tradesmen and we were very happy with the finished project After reviewing 20 companies it was the showroom that converted ideas into reality with Paul Kelly who must eat and sleep the products with vast knowledge assisting our bespoke product with a matching chill and bespoke gable end plus visiting our home to translate the ideas into reality over a few cups of coffee!
Very helpful, tidy and professional both Gary and the fitters.
Excellent service. Fitters were very polite and did an excellent job. Really pleased with the end result. Would use Eden Windows again in the future.
3 Weeks from visiting the showroom and all doors and windows have been fitted. Very pleased with the service, fitting and product. Would definitely recommend and use again without hesitation.
Very satisfied, have recommended them to my daughter.
We moved into our house in April 2014 one of its selling points was the open space between the large kitchen and conservatory. There were no doors between them, which I loved as the area was seamless. This was ok in the spring and summer last year.. but pretty cold this winter. I didnt want the floor to have a threshhold and I wanted the doors to fold right back to maintain the seamless view when doors were open. From start to finish nothing was too much trouble for all of the staff who helped me achieve exactly what I wanted. I am so happy with the overal result of my French doors I find I stand and admire them throughout the day,and so do visitors. So thank you to the whole team for all their patience and support and excellent workmanship will highly recommend Thank you
Very pleased installer a very good worker.
Pleased with product and installation.
Very professional installation company meet all our requirements.
Had front door installed. Did not return call when they said they would. Did not respond to email until phoned about it. Promised Saturday installation even after being advised of date we could not do. When questioned about installation date were told they don't do Saturdays, then changed story to every other Saturday, and couldn't do any of the ones we were available for.
Excellent workmanship hard working and punctual, flexible, quick to deal with problems (solving problems) and very good experience 10/10
Sometimes slow to respond to queries but otherwise very happy with the result
Our fitter, Paul, was an absolute gentleman who took great pride in his work. He was punctual, tidy, and completed the job within the specified time. There was very little upheaval during the fitting which I was pleasantly surprised by. The windows themselves look great and we are very happy with our dealings with Eden. Highly recommended.
Fantastic service from beginning to end, highly recommended.
Very pleased with the result and fitting.
Excellent job, good workmanship.
Finish was very neat.
Excellent Product and service. A very happy customer!
A new porch which exceeded our expectations. Martin and Graham where excellent in every way very professional could not have asked for better workmen. We would recommend Eden Windows to all our family and friends our neighbours have already commented on how nice it looks.
Fantastic piece of kit ( Door & frame ), super quality and the fitting left nothing to be desired !! The chap that fitted it was " Fantastic " ( keep him supplied with coffee + 2 sugars ).
Fantastic piece of kit ( Door & frame ), super quality and the fitting left nothing to be desired !! The chap that fitted it was " Fantastic " ( keep him supplied with coffee + 2 sugars ).
Excellent finish and great company, although did have to chase a couple of times but overall very good.
At the end of the job I was handed the questionnaire by the workman and had to fill it out in front of him therefore I felt disinclined to mark the job badly ( not that I needed to) If this wan't bad enough he stood next to me and virtually told me which box to fill in.Surely the questionnaire should be sent by post some time later so it can be filled out at leisure.
Very good installation, clean and efficient. Steady work not rushed, tidied and cleaned up when finished. Careful Workers.
We are really happy with the windows-the quality is very good. The fitters were friendly and polite and tided up well. The aftersales service was excellent-had a problem with one of the windows but it was fixed on the day we rang up about it. The only thing that could have been better is the communication and keeping us updated re our order from the office-we had to ring to find out when the fitting date would be and the windows took longer to come from the factory than we thought they would. Overall we would definitely recommend Eden Windows.
Very impressed with customer care and workmanship.
Completely satisfied with everything from start to finish.
Positive comments from family, friends and neighbours.
Great service ground work team were super
Good job well done, Thankyou.
Installation mishap, Tradesman damaged door. There was poor follow up on issue, I had to chase for information on rectification. Customer service could be improved.
We cannot fault the quality and workmanship. We are really happy with our new room. Eden were professional at all times and the communication was 10/10. Would recommend without hesitation.
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