Once the work has been completed, your relationship with Eden doesn’t end there. Our Aftercare team is on hand to look after you and your products throughout our market-leading 10 Year Guarantee.


The Eden 10 year guarantee offers you complete value for money and a lifetime of reassurance. Our Extreme Range comes with a 20 year Guarantee, for that extra reassurance.

Windows, doors, conservatories and orangeries are not your everyday purchase and as such, neither is our guarantee. We’re able to provide such a commitment to you and your home because our products are both designed and manufactured to last. We want to ensure you get the most out of your property for decades to come.

Envisage Flush Windows - Monkey Tail Handle


Looking after your products helps them looking and performing at their best for years to come. To help homeowners care for their new products, we’ve created a series of bitesize guides, hints and tips that will enable you to keep your glass and frames in perfect shape.

Check out our Helpful Guides section for more.

Aftercare - Cleaning


Condensation occurs naturally. Generally, these little droplets of moisture shouldn’t be of concern.

Condensation forms when vapour in the air meets a colder surface, such as a windows, mirror or a tiled floor or wall. This is a normal process and when condensation appears on the external pane of your windows, it signifies that your new windows are performing as they should – keeping cold air out and keeping the inside of your home nice and warm. Only if condensation forms between the panes of a double- or triple-glazed unit should you be concerned. 

We’ve gone into further detail in one of our myth-busting guides to home improvements. Please see our ‘guides and advice.’ section for more.

Aftercare Condensation


Everyone is welcome to come in and browse around our Gillingham Showroom in Kent, where our friendly sales team will be pleased to help with any questions you may have.



If you have a query or issue about any of our products or services you can contact the Customer Services team by completing the form below.

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Want to speak with an Advisor? Give us a call on 01634 840999

Our friendly team will be pleased to help with any questions you may have.