At Eden Windows we don’t just define value by price. Though our prices are some of the most competitive in Kent, we also offer incredible value in the quality of our products covered by our comprehensive guarantees, as well as our expert, highly professional service.
We keep a close eye on our competitors to ensure we always offer great quality at fair prices, supported by excellent service and, as a result, we believe we provide value that’s unrivalled in the market.
We're so confident of the value of our products that we are offer a 'Price Promise'. Find the same quality product for less in our service area within 7 days and we'll beat the difference. The like for like quotation must be for a product that we are able to supply and must be of the same size, same design and same quality.
Simply let us know the competitor's name and product details (accompanied with a copy of the original quotation you have received) – we’ll then verify the price and, if the competitor’s service conditions are the same as ours, we’ll beat the price or refund the difference as appropriate.
Eden staff are all highly trained to offer impartial, expert advice on all our products. Our service doesn’t end with your purchase – we provide excellent aftersales and a great choice of expert services to help you, from delivery to installation.
What is my local service area?
We define our local service area as a thirty-mile radius from our Gillingham or Bexley Showrooms, details of the exact area this covers are available from our showroom.
What if a competitor is offering products either at a discounted price or with a free item?
We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers and the products in the competitor’s bundle are identical to products we sell, including any free items.
Notification of lower prices must be received within 7 days of signing an Eden Windows contract. Claims must be received in writing and addressed to our Head Office in Gillingham. Original copy of the competing offer and specification of the competing product must be enclosed with the claim. Only one claim per customer per order. Eden Windows decision on whether a competitor's product matches the features offered by us is final.
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