Setting the standards
At Eden, our commitment to quality extends well beyond installation. We believe every homeowner deserves complete confidence in their investment, which is why our windows and doors are supported by clear, dependable guarantees and dedicated aftercare.
Should you ever need assistance, our friendly Aftercare team is here to provide expert advice, answer questions and arrange support where required. It’s all part of Eden’s commitment to exceptional service and lasting customer satisfaction.
What is covered?
At Eden, quality extends beyond the installation itself. Our windows and doors are carefully selected and professionally installed to provide lasting performance, with comprehensive guarantees for added peace of mind. Your investment is protected by a 10 year guarantee on frames and sealed units, 2 years on workmanship and 12 months on hardware. Full details are set out in your Eden Guarantee Certificate and contract terms.
Service calls
During your guarantee period, any service visit to your home is provided. Just contact Eden by calling 01634 840999 or contact us online with the details, and our experienced service team will respond promptly and professionally.
Because they know our products so well, they can quickly identify the issue and, in many cases, resolve it on the spot. If replacement parts are needed, they will arrange everything and return at a time that suits you.
Eden promises
At Eden, we don’t believe in making empty promises. We make big promises because we can fulfil them with our exceptional products and top service.
1
Transparent Service
Your home is more than important to you, and we get that. It’s absolutely vital that you can trust the company carrying out improvements, which is why we promise to be honest and transparent at all times.
2
Ethos of Eden
We are committed to a strong ethos of maintaining exceptional customer service for every single enquiry and project. The Eden team has been trained to take on the needs and requirements of every customer.
3
10 Year Guarantee
Eden Windows is one of few home improvement companies in Kent & South East London to provide a 10 year guarantee. Our guarantee reflects our faultless manufacturing standards which produce quality products every time.
4
Price Promise
We know that affordability plays a major part in choosing which company to go with. That’s why we endeavour to offer our very best prices. However, if you do find lower prices for the same service standards, contact us within 7 days to let us know – we will refund the difference.
Visit a design centre showroom near you.
Visit Eden’s Orpington showroom or one of three Joedan showrooms to explore windows, doors and conservatory upgrades. Discover styles, materials and finishes up close, with expert guidance to help you make the perfect choice for your home.
Trusted across Kent & South East London
Your home deserves a local specialist you can trust. But don’t just take our word for it, discover what our customers say about Eden Windows!
Get in touch with Eden online
Simply fill in your details and send us your enquiry. An Eden advisor will get back in touch to discuss your enquiry.
